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When you shop at Irishdeco.com, you enter into an agreement with us as the seller. Below is a clear overview of everything you need to know for a safe and smooth shopping experience. By placing an order, you agree to comply with and be bound by the following terms and conditions.
1. How Orders Work
- After placing your order, you will receive an email confirmation with your order details.
- If you are under 18 years of age, a parent or guardian must approve your purchase.
- You must not place an order in someone else’s name without their consent. Any fraudulent activity or attempt to cause financial harm to Irishdeco.com will be reported to the relevant authorities.
2. Privacy and GDPR
We treat your personal data with care and process it in accordance with:
- EU General Data Protection Regulation (EU GDPR)
- The Data Protection Act 2018 in Ireland
Your information is used only to process your order, improve your shopping experience, and prevent unauthorised access.
3. Updates and Corrections
We regularly update our website to ensure all product descriptions, prices, and availability are accurate.
If an error occurs, for example an incorrect price or product information, we will contact you and offer a suitable solution. This may include cancelling the order, issuing a refund, or offering an alternative product.
4. Deliveries in Ireland
We deliver across Ireland using trusted courier services to ensure safe and reliable shipping.
If you need to confirm delivery options or times, please contact us by email.
5. Payment and Delivery
Payment options
You can pay securely using our encrypted payment system. Available methods may include card payment, Klarna, or other secure providers.
Delivery time
We aim to dispatch orders as quickly as possible. Most orders are delivered within 3 to 6 business days depending on stock availability and destination. During busy periods delivery may take longer. Estimated delivery time is shown on each product page.
Delivery method
Orders are shipped via reliable courier services directly to your delivery address or the nearest collection point.
6. Complaints and Returns
Complaints
If a product does not meet your expectations, you have the right to make a complaint under Irish consumer law. Please contact us as soon as possible after discovering the issue.
How we handle complaints
If a product arrives damaged or defective, please send photos of the product and packaging. Depending on the situation, we may offer replacement, repair, partial refund, or full refund.
If a return is approved, we will provide instructions and cover return shipping when required by law.
7. Right of Withdrawal and Returns
You have the right to cancel your purchase within 14 days according to EU distance selling rules.
Returned products must be unused, in original packaging, and in resellable condition.
How to return a product
- Email us with your name and order number.
- We will send return instructions.
- Once the item is received and inspected, your refund will be processed.
Uncollected parcels
If a parcel is not collected and returned to us, a fee of 25 euro may be charged to cover handling and shipping costs.
8. If Your Delivery Is Damaged
If you notice damage when your order arrives, contact us immediately with photos and a short description.
We will arrange a replacement, spare parts, or refund depending on the case.
9. Questions or Concerns
If you have any questions about your order, delivery, or returns, please contact our customer support team.